FAQ

What to do when you get hurt on the job??

5. go to urgent care if needed. it is advised you go. (But you can decline with an email to Cynthia) 6. make sure you make contact with workers comp when called. If these steps are not taken you can be denied your claim from Worker compensation. Novo does not make a determination of eligibility and by not following these steps you may be responsible for any further medical bills. Please ensure that you are taken care of yourself and follow the steps necessary to ensure your claim is not declined.

Make a payment

Clients can pay invoices from their Client Portal account if the organization marked the invoice as “Client: Payable” and “Client: Visible,” and the organization accepts credit card payments. Credit cards can be saved to the Client Portal to make invoice payments in full. How to make a pyament: To pay an invoice via the Client Portal:

  1. Log into the Client Portal at login.centralreach.com
  2. Click the Billing menu.
  3. Click Invoices on top of the Billing screen.
  4. To view an invoice, click the download baseline_download_black_18dp.pngicon next to the “Paid in Full” column.
  5. To pay an invoice, click the Pay button next to the invoice.
  6. To make a payment using an existing credit card:
    • Click outline_navigate_next_black_18dp.pngPay with a Saved Card.
    • Click the credit card to use.
    • Enter the card CVC.
    • Click Pay Invoice for $X.
  7. To make a payment using a new credit card:
    • Click right arrow 2.png Use a New Card.
    • Complete the Credit Card InfoBilling Info, and Card Name sections.
    • To save the new card under the “Credit Card Info” section, click the Save this Card outline_toggle_off_black_18dp.pngtoggle.
    • Click Pay.
Please note, credit cards saved in the Client Portal are not accessible in clients’ profiles from the organization account unless they have already been added to the client’s profile.   original article from Central reach:

why are there so many specialists interacting with my child?

In order to ensure that your child their full dosage of hours, we may have different behavioral technicians working with your child at different times. This is ultimately a good thing because your child would then learn to generalize the skills they are learning.

Is social skills beneficial for my child?

Social skills are vital for your special needs kids' development. Building positive relationships enhances communication, cooperation, and emotional understanding. Social interactions foster self-confidence and reduce anxiety, leading to better overall well-being. Through social skills training, they can connect with others, engage in society, and unlock their full potential.

Why should I choose Novo Behavioral Services?

Choose our company for unparalleled excellence. With a proven track record of success, we offer top-notch products/services, exceptional customer support, and competitive prices. Our dedicated team is committed to meeting your needs and exceeding expectations. Join us on this journey towards success and experience the difference firsthand.

Who do I call for Scheduling?

For scheduling inquiries, please contact our friendly customer support team MARY, yes she run it all 714-257-5534 and she will be contacting you shortly. She is here to assist you with any appointment requests or scheduling needs you may have. Looking forward to helping you!