Novo Behavioral Services, LLC
SMS Terms & Conditions
Effective Date: November 5, 2026
1. SMS Messaging Program
Novo Behavioral Services, LLC ("Novo") offers an SMS text messaging program to support communication with clients, parents, caregivers, prospective clients, employees, and other authorized individuals.
The program is intended to provide convenient communication regarding services, scheduling, and administrative matters.
By voluntarily enrolling in Novo's SMS messaging program, you agree to the terms described below.
2. Types of Text Messages
Depending on your relationship with Novo Behavioral Services, LLC and the consent you provide, you may receive messages regarding:
These messages are intended for informational, administrative, and service-coordination purposes.
Enrollment in this program does not constitute consent to receive promotional or marketing messages.
3. Consent to Receive Messages
Individuals may enroll in SMS communications by providing their mobile phone number and voluntarily agreeing to receive text messages from Novo Behavioral Services, LLC through an authorized consent process.
Consent to receive optional SMS communications is not a condition of purchasing or receiving services.
By opting in, you authorize Novo Behavioral Services, LLC to send text messages related to the communication purposes disclosed at enrollment.
Consent applies only to the messaging program for which it was provided and is not transferable to other organizations.
4. Message Frequency
Message frequency varies based on appointment schedules, service needs, administrative updates, and individual communication requests.
Some individuals may receive recurring messages when ongoing scheduling or service coordination is necessary.
5. Message and Data Rates
Message and data rates may apply.
Novo Behavioral Services, LLC does not charge a separate enrollment fee for participation in its SMS messaging program.
Your mobile carrier may charge fees according to your wireless service plan.
6. How to Opt Out
Reply STOP to any Novo Behavioral Services, LLC text message to unsubscribe from optional SMS communications.
After submitting an opt-out request, you may receive a final confirmation message.
No additional optional messages will be sent through the affected messaging program unless you subsequently provide renewed consent.
Opting out of text messaging does not affect your ability to receive services from Novo Behavioral Services, LLC.
7. How to Get Help
Reply HELP to any Novo Behavioral Services, LLC text message for assistance.
You may also contact Novo through our official website:
https://www.novobehavioralservice.com/
Our administrative office hours are Monday through Friday, 8:00 AM to 6:30 PM Pacific Time, excluding holidays.
8. Privacy and Confidentiality
Novo Behavioral Services, LLC respects the privacy of individuals who participate in our SMS messaging program.
Mobile phone numbers and SMS consent information are not sold or shared with third parties or affiliates for marketing or promotional purposes.
For additional information regarding the collection, use, and protection of personal information, please review our Privacy Policy:
https://www.novobehavioralservice.com/privacy-policy
9. Healthcare Communication Limitations
Novo Behavioral Services, LLC provides healthcare-related services and recognizes the importance of protecting confidential information.
Standard SMS messaging is intended primarily for scheduling, administrative coordination, and general communications.
Recipients should avoid transmitting sensitive clinical information or protected health information through standard SMS unless an approved secure communication process is in place.
Text messaging should not be used to report emergencies or situations requiring immediate medical attention.
In an emergency, call 911 or contact the appropriate emergency service provider.
10. Delivery and Carrier Disclaimer
Delivery of text messages may be affected by wireless carrier availability, device settings, network interruptions, or other technical circumstances.
Novo Behavioral Services, LLC cannot guarantee immediate or uninterrupted delivery of SMS communications.
Carriers are not liable for any delayed or undelivered messages.
11. Changes to SMS Terms
Novo Behavioral Services, LLC reserves the right to update these SMS Terms & Conditions as necessary to reflect operational changes, legal requirements, or messaging service updates.
Revised terms will be posted on our website with an updated effective date.
12. Contact Information
Novo Behavioral Services, LLC
Website: https://www.novobehavioralservice.com/
Office Hours: Monday–Friday, 8:00 AM–6:30 PM Pacific Time, excluding holidays.
For questions regarding SMS communications, please contact Novo Behavioral Services, LLC using the contact information on our official website.
